Prepaid Mobiles

Objective

I would like to apply myself to an executive-level position with responsibilities in Technical Support and Customer Relations.

Strengths

•Project Management Team Building & Leadership
•Staffing & Budgeting Planning & Scheduling
•Process Improvement
•Customer Service and Support
•Call Center, Management, Telephony, Computer Telephony Integration
•Proven ability to reach goals.

COMPUTER SKILLS

•Microsoft Windows XP, Win 2K, Win NT, Win 98 SE, Win 95, DOS, Linux

•Microsoft Office 2003 Professional (Word, Excel, PowerPoint, Outlook, Publisher)

•Photoshop 7.0 Illustrator AS400 Symantec Products

•Panda Internet Security McAfee Products Lotus Notes

•Symantec Ghost

•Acronis

•Configure

•Linux/server

Accomplishments
•Single handedly handled network troubleshooting for eleven computers
•I directed the customer service and technical support for a fortune 500 company
•As of May 2005, was the only employee to sell a Mobile Technology Plan
• I have exceeded corporate projected sales by over 50% during 2004 fiscal year

•I have acknowledgement by several customers for exceptional service to corporate office locations.

Experience
Current
Tiger direct
Business Account Manager
Business to business Sales

•Meeting sales goals
•Prospecting Client’s
•Taking in/outgoing calls in a call center office setting.
•Faxing quotes daily to clients.

CompUSA Inc. Raleigh, NC (December 05 – November 06)
Technical Services Manager

•Opening and closing store responsibilities, including cash management for a Multi-million dollar company.

•maintaining Profit & Loss statements for the entire technical services department

•Hiring, scheduling, training, and managing a team of 8-11 associates

•Ordering, sourcing parts, and communicating with multiple vendors

•Communicating and appropriately handling all customer issues, finding solutions to every problem

•Motivating sales, upgrades, and all other technical services in order to maximize
Profit and sales

•Providing support for all store staff and equipment

Accelerated Language Academy Raleigh, NC (Jan 03 – July 06)

•Network Designer/Administrator and Graphic Design Artist/OFFICE EXPERENCE

•Answered in/outgoing phone calls

•Signed in new clients

•Maintained in/outgoing faxes

•Handled in/outgoing Mail

•Filed all documents in office

•Designed and installed computer network

•Made visits to maintain and upkeep the network and servers.

•Designed advertisements and brochures to increase involvement in the academy.
•OFFICE ENVIRONMENT

Merchants Tire and Auto
3-2008/

•Analyzed problems and developed solutions within an appropriate time frame.

•Made constant clear communication with employees and management.

Just Tires
Service Technician
2-2007/3-2008

•Made constant clear and concise communication with employees and management.

•Analyzed problems and developing solutions within an appropriate time frame.

•Performed services within the specified timeframe.

EDUCATION

•ECPI Technical College Raleigh A+ Certification (Pending) May-June 2005

•Wilfred Laurier University Kitchner, Ontario September 2001—December 2002

References

• Available on request.

anyone know about the wcell phone service? it look like skype and it say you can use on phone. i need a cheaper phone service and the rates are so muchh less than my t mobile. anyone know about wcell? it http://wcell.cc/

For the people that have the T-Mobile HTC HD2 can you give me a review? Do you like it? Can you download apps like the IPhone? What do you like best about the phone? What’s do you hate about the phone?
Rate it from 0-5

For the people that have the T-Mobile HTC HD2 can you give me a review? Do you like it? Can you download apps like the IPhone? What do you like best about the phone? What’s do you hate about the phone?
Rate it from 0-5

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